L&C is the UK’s leading fee free mortgage broker, offering advice on products from across the mortgage and protection market to borrowers throughout the UK from its offices in Bath, Newcastle and London. Lucy joined L&C in 2000 as a mortgage and protection adviser and has held a variety of roles prior to appointment as Head of Protection in 2013. She manages the strategic development of protection for L&C as well as working with the wider industry to develop products and processes that deliver better protection outcomes for customers. This has included the piloting of new products and processes within L&C, the development of enhanced products with industry providers and contribution to the wider education of consumers about the need for protection.