Vanessa Sallows is the Claims & Governance Director at Legal & General and has over 30 years’ experience working in the NHS, private industry and the protection market. Vanessa has responsibility for the claims and rehabilitation teams and oversight of the medical underwriting philosophy within Legal & General’s Group Protection business. Vanessa is passionate about the psychology of work, what prevents individuals from working during periods of ill-health and helping people return to ‘good work’.

Vanessa developed the pro-active claims management, early intervention and vocational rehabilitation approach that Legal & General use to assess & manage their Group and Individual Income Protection claims. Vanessa led the implementation of the Mental Health First Aiders (MHFAs) within Legal & General and in conjunction with colleagues developed and delivered Legal & General’s Not A Red Card campaign.